Personal Information We Collect from You
When you engage with Zola Media, LLC or visit or use our Services, we collect a variety of information. In general, the type and amount of information we collect on you will depend on how you choose to interact with Zola Media.
Zola collects information that identifies you as an individual or information which is linked or linkable to you as an individual, which will collectively be referred to throughout this Privacy Statement as “Personal Information”: including contact information, demographic information, financial information, as well as call recordings and transcripts.
Contact Information and Preferences. We may request contact information such as your name, mailing address, telephone number, e-mail address, and your preferences for how you would like to be contacted by Zola.
Demographic Information. We may request limited demographic information such as geographic location.
Financial Information. If you purchase any of our products or services, we will collect payment information such as your credit card number to process your transaction. We may use a third-party payment service to process payments made through the Services. We will retain your credit card information only for as long as necessary to process the transaction.
Call Recordings and Chat Transcripts. If you contact Zola by calling our offices or online via the chat feature, we may record your call or maintain a transcript of the chat for training and quality assurance purposes. The information contained in these transcripts will depend on what you voluntarily provide to Zola.
Personal Information We Collect from Other Sources
Zola Media may also collect information that does not reveal your specific identity or does not directly relate to an identifiable individual, referred to throughout this Privacy Statement as “Other Information,” including browser and device information, App usage data, Internet Protocol address, information collected through cookies, pixel tags and other technologies. Other Information also includes information that has been anonymized or aggregated in a manner that it no longer reveals your specific identity.
If we are required to treat Other Information as Personal Information under applicable law, then we may use and share it for the purposes for which we use and share Personal Information as detailed in this Privacy Statement.
Browser and Device Information. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
Internet Protocol Address. Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
Web Server Traffic Pattern Information and Browsing History. We collect standard web server traffic pattern information and your browsing history. General traffic, Site usage, browser information and length of stay information is collected and stored in log files.
Physical Location. We may collect the general physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content.
How we may use and disclose your personal information
We and our service providers may use Personal Information for the following purposes:
- to provide our products and services
- to communicate with you
- to help Zola improve our products and services and develop new products and services
- to provide support for our products and services
- to provide you with offers and promotions about services and products of Zola Media or of other parties that
- may be of interest to you. You may opt-out of such communications.
- to analyze website usage and analyze use of the Site
- to operate our services, products and systems properly.
Zola Media may need to share Personal Information with third parties in limited circumstances. For example, we may share your information with:
- Credit card processing companies to process your payment
- Website host and/or web analytics provider
- Vendors for the purpose of providing customer support or ensuring ongoing functionality with various integrations with Zola platforms
All third parties are obligated to maintain the confidentiality of personal information and are not authorized to use personal information for any purpose other than providing those services.
Zola Media retains Personal Information that we receive for as long as necessary to fulfill the purpose(s) for which the information was collected, to provide our services and products, to pursue legitimate business purposes, to enforce our agreements, and comply with all applicable laws.
Updating Your Information and Opting Out
You may update your contact information, determine your preferences or opt-in/opt-out online preferences, by contacting Zola Media
- Email our team.
- Follow directions on a marketing e-mail communication from us; or
- Send a request to:Zola Media, LLC
ATTN: Data Team
10 Harbor Park Drive
Port Washington, NY 11050